995com Privacy Policy — How Safe Is Your Data With Us

1. Introduction

Welcome to 995com. We are a trusted online gaming platform built for players in Bangladesh. When you use 995com, you share certain information with us — this Privacy Policy explains in detail how that information is collected, stored, and protected.

Our Privacy Policy is built to meet international data protection standards. We believe transparency is the foundation of trust — so we tell you plainly exactly what we do with your data, with nothing hidden.

This policy applies to the website, mobile app, and all 995com services. If you have any questions, feel free to reach out to us at any time.

2. What Information We Collect

995com only collects information that is necessary to deliver our services properly. We do not ask for anything beyond what is needed. Full details are provided below.

3. How We Use Your Information

995com uses the information collected under its Privacy Policy strictly for the purposes outlined below. Each purpose is clearly defined, and your data is never used beyond those boundaries.

• Account Management: To create and manage your account and ensure its security.
• Payment Processing: To process deposits and withdrawals accurately and to prevent fraud.
• Identity Verification: To verify your age and identity during the KYC process.
• Service Improvement: To analyze your gaming experience and improve the platform.
• Promotions & Bonuses: To send you relevant offers and bonuses based on your preferences.
• Customer Support: To help our support team resolve your issues.
• Legal Obligations: To comply with applicable laws and regulatory authority guidelines.
• Responsible Gaming: To detect unusual gaming patterns and offer assistance where needed.

4. Who We Share Your Information With

995com does not sell your data. However, limited information may be shared with trusted partners where necessary to operate our services.

• Payment Processor: Solely to process transactions with Mobile Banking, Nagad, or other approved payment service providers.
• Identity Verification Service: Information required for KYC verification is shared with licensed verification providers.
• Game Software Provider: With authorized software partners to ensure games run properly.
• Law Enforcement Agencies: To government authorities when required by court order or legal obligation.
• Fraud Prevention Service: With specialist services to prevent fraud and cybercrime.

Your information will not be shared with anyone for any reason beyond those listed above. All partners are contractually required to uphold the same privacy standards.

5. Security Measures

995com follows the highest industry security standards to protect your data, with multiple layers of security working together at all times.

• 256-bit SSL Encryption: All data transmitted from your browser to our servers is fully encrypted.
• Firewall Protection: An advanced firewall system blocks all unauthorized access attempts.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Regular Security Audits: Regular penetration testing is conducted by third parties.
• Data Backup: Regular backups of all data are stored in a secure location.
• Access Controls: Staff only have access to the information required for their specific role.
• Suspicious Activity Detection: Unusual logins or transactions are automatically detected and blocked.

6. Data Retention Period

995com does not retain your information indefinitely. A specific retention policy applies to each category of data.

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years, in accordance with regulatory authority guidelines.
• Gaming Log: Up to 2 years for dispute resolution.
• Cookies Data: Until the end of the session or up to 1 year, whichever comes first.
• Marketing Preferences: Deleted immediately upon opt-out.

Once the designated retention period ends, data is securely deleted or anonymized.

7. Your Rights

As a 995com member, you have important rights over your own data. We respect and uphold those rights.

• Right to Access Your Information: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under specific conditions.
• Right to Restrict Processing: You may request that the use of your information be restricted under certain circumstances.
• Marketing Opt-Out: You may request to opt out of promotional messages.
• Right to Complain: You may file a complaint with us regarding any breach of data protection.

8. Cookie Policy

Cookies and similar technologies are used on the 995com website and app to help improve your experience.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies: To show you relevant ads based on your preferences.

Most browsers offer options to control cookies. However, disabling essential cookies may prevent certain features of the site from working.

9. Minor Protection

995com is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If there is any doubt, users may be asked to verify their age with a valid ID.
• If an underage account is detected, it is immediately closed and all associated data is deleted.
• If parents believe their child has accidentally created an account, please contact our support team directly.

10. Changes to the Privacy Policy

995com may update this Privacy Policy from time to time. You will always be notified in advance of any changes.

• You will be notified via SMS or app notification before any major changes.
• The effective date of the updated policy will be shown at the top of the page.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are kept in an archive and can be provided upon request.

11. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us. Our data protection team is always ready to help.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24 to 48 hours

If you request deletion or correction of your data, you may be asked to verify your identity. This is solely to protect your security.