Safe Gaming

995com Responsible Gaming — Keep the Fun, Keep the Control

995com believes gaming is entertainment, not a burden. We want you to play with a clear head, within a set budget, and keep a healthy balance with family and work. You'll find all the responsible gaming information and tools you need right here.

18+
Adults Only
24/7
Support Services Active
100%
Self-Exclusion Feature
5
Safety Tools Available

995com Responsible Gaming Tools

Special features to keep your gaming experience safe

Deposit Limit Settings

Set daily, weekly, or monthly limits on your deposits. Once set, limits take effect immediately — any increase requires a 24-hour waiting period.

Session Time Control

Decide in advance how long you'll play in one session. Once that time is up, the system will automatically send you an alert.

Self-Exclusion

If you feel you need a break, you can suspend your account for anywhere between 30 days and 5 years. Login is completely disabled during this time.

Loss Limit

If your losses reach a set amount, the game will stop automatically. It's the most effective way to protect your budget.

Reality Check

A pop-up appears at set intervals showing how long you've been playing and how much you've won or lost. It helps you stay aware.

Support Services

Our expert team is always ready to help with any concern. Reach out confidentially — no judgment, just support.

Keep in mind: Gaming is for entertainment — not a source of income. Set your limits before you play and stick to them.

What is responsible gaming?

Responsible gaming means approaching gaming as entertainment — not as a tool to earn extra money. At 995com, we believe every player is capable of making their own decisions. Our goal is simply to make sure those decisions are informed ones.

Many people in Bangladesh are new to online gaming. The excitement of playing and winning can sometimes lead to spending more time or money than intended. 995com's responsible gaming policy is designed to prevent exactly that. Our platform offers tools to help keep you on track.

The three core principles of responsible gaming are: first, only bet what you can afford to lose without hardship; second, never let gaming take priority over your daily responsibilities; and third, seek help at the first sign of a problem. At 995com, we're always here to help you uphold all three.

Responsible gaming tools apply to all game types on 995com — slots, bingo, betting, fish games, and everything else.

Signs of Problem Gaming

Gaming addiction builds gradually — it doesn't happen overnight. Certain signs can signal early on that your gaming habits are going beyond a healthy limit. Check yourself against the list below — if two or more points apply to you, take action now.

  • 1 Betting beyond your budget and chasing losses by playing more to win back what you've lost.
  • 2 Hiding your gaming activity from family or friends.
  • 3 Repeatedly trying to quit gaming but failing to do so.
  • 4 Neglecting work, studies, or family responsibilities because of gaming.
  • 5 Feeling restless, irritable, or anxious when you can't play.
  • 6 Taking on debt or selling assets to cover gaming expenses.
  • 7 Gradually spending more and more time gaming — going from one hour to four or five hours.

If you notice any of the signs above, contact 995com support right away or use the self-exclusion option below.

Use 995com's Safety Tools

Log in to 995com, head to Account Settings, and you'll find all these tools ready to use. Each one is straightforward and fully customizable.

1
Set a Deposit Limit

Go to Settings → Responsible Gaming → Deposit Limit to set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one requires a 48-hour cooling period.

2
Enable Loss Limit

Your session will automatically end once you hit a set loss amount. Keeping this on helps protect you from bigger losses.

3
Use Session Timer

Get a reminder every 30, 60, or 90 minutes. The Reality Check pop-up shows how long you've been playing and the total amount transacted.

4
Take a Cooling-Off Period

Temporarily suspend your account for 1 to 6 weeks. No deposits or gameplay are possible during this time.

5
Review Your Gaming History

Go to My Account → History to view your complete gaming history for the past 30, 60, or 90 days. It's a great way to stay aware of your own habits.

Self-Exclusion Guide

Self-exclusion is our strongest protection measure. If you feel gaming is having a negative impact on your life, you can close your own account at any time. At 995com, this process is completely confidential and available whenever you need it.

  • Short-Term Exclusion: 30 days to 6 months — ideal for a short-term break.
  • Long-Term Exclusion: 1 to 5 years — applicable in cases of serious addiction.
  • Permanent Exclusion: Full account closure — this action is permanent and cannot be reversed.
  • All promotional emails and notifications are completely paused during the exclusion period.
  • Any balance in your account is kept safe throughout the exclusion period.
  • Identity verification is required to rejoin after the exclusion period ends.

To activate self-exclusion, go to Settings → Self-Exclusion, or contact our support team directly. No reason is required.

Smart Budget Planning

Budgeting is the most important part of responsible gaming. 995com always recommends playing only with money you can afford to lose — funds whose loss won't affect your day-to-day life.

  • Set a monthly entertainment budget: Allocate a fixed amount for gaming at the start of each month — just like you would for dining out or going to the movies.
  • Keep your winnings separate: When you win, set that money aside rather than rolling it back into your gaming budget.
  • Don't play on credit: Never bet with borrowed money or funds from a credit card.
  • Set a budget before each session: Decide how much you're willing to spend before you start — don't increase that amount mid-session.
  • Don't chase your losses: The "chasing losses" mindset is the most dangerous trap of all.
  • Winning is never guaranteed: Gaming is a game of chance — it should never be seen as a reliable source of income.

995com never encourages players to bet more than they're comfortable with. Our promotions always stay within the boundaries of responsible gaming.

Minor Protection

995com strictly prohibits anyone under 18 from gaming on our platform. This is a core part of our policy. Age verification is mandatory for every registration.

  • Age is verified at registration using your date of birth and national ID.
  • Suspicious accounts are subject to additional KYC verification.
  • Any underage account that is identified is closed immediately and the balance is refunded.
  • Parents can contact support to block account access on their child's device.
  • We recommend using parental control software on your PC or mobile device.

Always keep your password and payment details to yourself to protect your child. If you have any concerns, contact support right away — don't wait.

Help & Contact

If you feel that gaming is causing problems in your life or someone you know, don't face it alone — reach out for help. Asking for help isn't a sign of weakness; it takes real courage.

  • 995com Support: [email protected] — Active 24 hours a day, 7 days a week.
  • Live Chat: Log in to your account for instant support.
  • FAQ Center: Common Questions Answered FAQ page You will receive.
  • Self-Exclusion Request: Contact support and your account will be closed within 5 minutes.

All communications are strictly confidential. Your information is never shared with anyone.

Frequently Asked Questions

Answers to members' common questions about responsible gaming

Lowering your limit takes effect immediately. However, increasing it requires a 48-hour cooling-off period — this is intentional, to prevent hasty decisions.

No. Your balance is kept safely during the self-exclusion period. Once the exclusion period ends and your identity has been verified, you can withdraw that balance.

Short-term and long-term exclusions require a new request once the period ends. Permanent exclusion, however, is completely irreversible and cannot be undone. Please think carefully before making this decision.

Start with an open, non-judgmental conversation. Let them know about 995com's support services. If needed, reach out to us on their behalf — we're here to guide family members too.

Absolutely not. 995com strictly enforces an 18+ policy. Age verification is mandatory at registration. Any underage account that is identified is closed immediately and the associated balance is refunded.

Once your chosen break interval is reached (for example, every 30 minutes), a pop-up will appear automatically showing how long you've been playing, how much you've deposited, and your total transactions. You can then choose to continue or stop.

Play Safe, Stay Happy

Responsible gaming at 995com is more than a policy — it's a promise. Join today and enjoy entertainment that's safe and within your limits.

বাংলা