995com FAQ — All Your Questions Answered in One Place

No, each person may only open one account. If multiple accounts are found under the same individual, all accounts may be closed and balances forfeited. Please use a single account honestly.

After registration, some details (such as your email or mobile number) can be updated from your profile settings. However, to change your name, you will need to complete KYC verification and contact our support team. Verified information is not easily changed as it is part of our security process.

on the login page click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to create a new password. Your password should be at least 8 characters long.

Yes, you can temporarily or permanently deactivate your account at any time. 995com offers this as part of responsible gaming. For more details, Responsible Gaming Visit the page or contact support.

The minimum deposit limit varies by payment method, but generally starts from BDT 100. The maximum limit also depends on the method and account type. For the latest limits, check the Cashier section in your dashboard.

Withdrawal requests are typically processed within 1–24 hours after verification. Mobile banking transfers are usually faster. KYC verification may be required for your first withdrawal.

First, wait 5–10 minutes and save a screenshot of the payment or the transaction ID. If the issue persists, contact support via Live Chat with that proof. Our team will resolve it promptly.

Bonus funds cannot be withdrawn directly. They become withdrawable once you complete the required wagering amount using the bonus. Each bonus has its own terms and conditions, which are clearly stated in the bonus details.

Log in to your account, copy your referral link, and share it with friends. When a friend registers using that link and makes their first deposit, you'll receive a referral bonus. Each successful referral is rewarded separately.

Yes, some games offer a demo or free mode where you can play without real money. You can also use free spins and bonus offers to play at no cost. However, winnings from bonuses require wagering conditions to be met before withdrawal.

995com's system saves game results on the server. If your connection drops, simply reconnect and you can continue from where you left off. Your game history is stored in your account, so no data is ever lost.

995com's Sports Betting section You can place bets on all major international sports including cricket, football, tennis, and badminton. Live betting is also available for many events, letting you place bets while the game is in progress.

Log in to your account and go to Security Settings. There you'll find the "Two-Factor Authentication" or 2FA option. You can enable 2FA using your mobile number via SMS OTP or through an authenticator app. Once enabled, no one else can log in even if they know your password.

Yes, 995com uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. For more details, Privacy Policy Visit the page.

If you suspect unauthorized access, immediately notify the support team via Live Chat and request a temporary account lock. Reset your password from your registered mobile number or email. Going forward, keep 2FA enabled and never share your password with anyone.

The 995com app runs on Android 6.0 (Marshmallow) and above. For iOS, a minimum of iOS 12 is required. On older devices, the browser version also works smoothly, so you can use the site even without the app.

To install the APK on Android, you may need to enable the "Install from unknown sources" option. Go to Settings > Security > Install from unknown sources and turn it on. If you still have trouble, try clearing the cache and retrying, or contact support.

Regular updates are recommended to access new features and security improvements. In some cases, certain features may not work on older versions. If you see an update notification when opening the app, go ahead and update — it only takes a few minutes.